Define high impact, format of client events and experiences in-store and offsite, catered to different tiers of clients, leveraging on the global brand, client and local commercial calendars
Develop and effectively share guidelines with the local markets, to support execution of the different formats, ensuring high quality of client experiences and adherence to the overall brand guidelines and codes
Drive the management of these events and experiences together with local markets ensuring that all opportunities and creativity are maximised
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Ensure accurate and complete monthly headcount reporting by department in HR and Finance systems
Partner with HR shared service team for monthly personnel cost reporting, and provide necessary recharges and accruals to Finance shared service team for completeness of cost reporting
Perform monthly reconciliation of payroll, general ledger balances and personnel cost reporting systems
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Ensure accurate and complete monthly headcount reporting by department in HR and Finance systems
Partner with HR shared service team for monthly personnel cost reporting, and provide necessary recharges and accruals to Finance shared service team for completeness of cost reporting
Perform monthly reconciliation of payroll, general ledger balances and personnel cost reporting systems
...
Ensure accurate and complete monthly headcount reporting by department in HR and Finance systems
Partner with HR shared service team for monthly personnel cost reporting, and provide necessary recharges and accruals to Finance shared service team for completeness of cost reporting
Perform monthly reconciliation of payroll, general ledger balances and personnel cost reporting systems
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Shadow and assist our full-time Client Advisors in providing a luxury shopping experience to our clients through active engagements and personalised service and recommendations
Offer and serve signature house beverages according to brand presentation standards.
Anticipate client needs while they wait or browse, ensuring a comfortable environment.
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Resolve order-related issues by liaising between client and internal/external groups (warehouse/UPS/repairs)
Manage fraud detection and prevention processes to mitigate fraud losses to ensure chargeback levels are maintained in accordance with the agreed targets
Deal with payment issues and chargeback queries, ensuring that losses are recovered, responding timely respecting the requested deadline
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Serve customers accordingly with Gucci selling ceremony.
Provide exceptional customer service experience by greeting, listening, and assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as of Gucci history and heritage.
Guarantee cross and up-selling for all product categories
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