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Hong Leong Bank Berhad

Hong Leong Bank Berhad is top company Verified

500+ Employees · Banking / Finance ·

461 Followers

1,021 Job Vacancies

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Assistant Manager, Voice of Customer Assistant Manager, Voice of Customer

Hong Leong Bank Berhad

Full Time

KL City

  • Lead end-to-end launch and management of CSAT/NPS surveys on the EFM platform.
  • Maintain real-time Tableau dashboards to ensure data integrity across all channels.
  • Process VOC data from surveys, social media, and calls to perform sentiment and root cause analysis. ...
Posted
a month ago