You will be responsible in assisting guests and internal teams via phone, email and messaging platforms. Your role involves handling a wide range of guest requests and inquiries efficiently and professionally, ensuring personalized and seamless service aligned with brand standards. You are instrumental in creating a positive first impression and maintaining high levels of guest satisfaction even from a distance.
Excellent customer service and relationship-building skills.
As an Event Planning Manager, you will serve as the primary liaison between meeting planners and hotel team, ensuring the seamless execution of events. You will be responsible for overseeing the execution of sales agreements, ensuring all terms and conditions are met, coordinate all aspects of events, including food, beverage and audio visual requirements, to meet client specifications, managing room blocks and monitoring pickup to ensure client needs are met and hotel occupancy is optimized, establishing billing instructions and conducting final reviews to ensure accurate and timely invoicing, acting as main point of contact during events, facilitating communication between clients and hotel departments to ensure successful event execution.
