GAIA'S HOSTESS

Greeting, welcoming and seating guests in courteous and friendly manner
Use visual cues to seat guests in the dining area depending on their preference
Manage the flow of guests into the dining area, provide accurate wait times to incoming guests if appropriate
To be thoroughly informed and updated on menu information including on-going promotions
Abide to the procedural flow for food ordering, collection and service
Observant to guests’ needs throughout dining experience to ensure they receive high quality service
Ensure workstations are in a clean condition at all times
Abide to service etiquette as per company service standards
Assist in service when necessary
Suggest food and beverages to the guest and try to upsell
Check guest satisfaction at all times during their meal
Maintain the highest standard of hygiene and cleanliness throughout the service area
Report to Direct Superior on guests request and feedback
Understanding guest demands and recommend menu items of the preference
Shall promote healthy working environment and do not conduct internal groupings and politics.
Assist with any other ad-hoc duties as assigned by Direct Superiors.

GAIA'S WAITRESS

To report for duty on time and in the manner specified, i.e., well groomed, clean uniform and personal appearance etc.
Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting.
Address guests' service needs in a professional, positive, and timely manner.
Assists servers and hosts whenever required by attentively serving food and beverage drink including alcohol and non-alcoholic drink.
To be thoroughly informed and updated on menu information including on-going promotions
Speak to guests and co-workers using clear, appropriate and professional language
Abide to the procedural flow for food ordering, collection and service
Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures
Check your station at the beginning of every shift, for cleanliness of tables and chairs.
Accurately takes order from guests and firing of orders to kitchen
Check on guest satisfaction during their meal and report to Direct Superior on guests request and feedback
Maintain the highest standard of hygiene and cleanliness throughout the service area
Report to Direct Superior on guests request and feedback
Develop a complete knowledge of menu items, their garnish, contents and preparation methods
Understanding customer demands, be proactive and strive to upsell all food & beverage items in accordance to demands of the customer
Be ready to answer any guest questions about the menu in a positive and concise way.
Maintain a clean table throughout the dining experience. Pay special attention to finer points of service, i.e., water glasses filled, checking back just after serving entrée, keeping proper posture and being personable, but limiting conversation.
Thank guests with genuine appreciation and provide a fond farewell.

IDC Foods Sdn. Bhd.

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