Own end-to-end support operations across the client portfolio - managing SLA adherence, ticket prioritization, escalation management, and resolution quality
Lead incident handling and troubleshooting for production environments, ensuring swift, structured responses that minimise client impact
Oversee implementation activities and change requests, coordinating across internal teams and client stakeholders to ensure smooth, well-governed execution...
Own end-to-end support operations across the client portfolio - managing SLA adherence, ticket prioritization, escalation management, and resolution quality
Lead incident handling and troubleshooting for production environments, ensuring swift, structured responses that minimise client impact
Oversee implementation activities and change requests, coordinating across internal teams and client stakeholders to ensure smooth, well-governed execution...
