Housekeeping & Property Maintenance

Conduct regular inspections of villas and public areas to ensure cleanliness, safety, and presentation standards are upheld.
Coordinate and supervise housekeeping staff or contractors to ensure timely and quality cleaning and room readiness.
Maintain inventory of cleaning supplies, linens, guest amenities, and workshop materials.
Liaise with pest control vendors to schedule and monitor regular treatments.
Communicate with and coordinate external contractors for plumbing, electrical, and general property repairs.
Monitor laundry services and ensure availability of clean linens.
Ensure public spaces and outdoor areas are always neat, safe, and welcoming.

Guest Relations, Front Desk & Experience

Manage front counter responsibilities, including handling guest check-in and check-out efficiently and with professionalism.
Welcome and brief guests; provide villa orientation and attend to luggage assistance if required.
Act as the main point of contact for guest needs, feedback, and special requests throughout the stay.
Handle guest issues with a calm, solution-oriented mindset and escalate when necessary.
Hold the villa communication phone after office hours on a rotational or duty basis to address urgent guest concerns.

Workshop & Guest Activities

Plan, coordinate, and host in-villa guest workshops such as Bearbrick painting, bath bomb making, and other creative activities.
Prepare and maintain workshop kits and activity materials.
Create engaging and memorable experiences aligned with the brand’s lifestyle approach.
Suggest and develop new experiential offerings with the marketing and guest experience team.

Administrative & Operational Support

Maintain logs for inventory, vendor contact lists, housekeeping performance, and maintenance reports.
Ensure SOPs and checklists are followed and updated regularly.
Liaise with the marketing team to support visual storytelling (e.g., capturing guest moments, workshop activities).
Assist with reporting and operational feedback to management.

IO Group Sdn. Bhd.