Frontline Guest Communication: Serve as the primary contact for guest inquiries via WhatsApp, Instagram, Telegram, and phone calls. Seamlessly handle table reservations, entry details, event schedules, and general venue information.
Crowd Development & Atmosphere Building: Drive venue energy by actively coordinating with event promoters, brand ambassadors, and guest networks to bring in targeted filler crowds for designated event nights.
Guest Feedback & Service Quality Control: Conduct post-visit check-ins with guests to gather authentic feedback. Summarize insights, complaints, and compliments to help management elevate the overall nightlife experience.
...
Standardization & SOP Development: Review existing workflows and engineer end-to-end SOPs covering floor management, bar operations, VIP table handling, ticketing/cashiering, and beverage inventory control.
Floor Audit & Process Optimization: Identify operational bottlenecks during live service; implement actionable solutions to improve turnaround speed, queue control, and safety protocols.
Hands-on Service Training: Deliver structured briefings and live-shift coaching to service staff and supervisors to elevate discipline, hygiene, and hospitality standards.
...