Job Summary

The Retail Sales Associate plays a key role in delivering excellent customer service, supporting daily store operations, and achieving sales targets.This role involves engaging customers, providing product recommendations, and ensuring a smooth and professional retail experience.Associates are expected to uphold brand standards, follow SOPs, and contribute to a positive team environment.

Job Responsibilities

1. Customer Service & Sales

Conduct consultative selling, including eye care product education and product recommendations.
Achieve daily and monthly individual sales targets, contributing to overall store performance.
Handle customer inquiries and complaints professionally, escalating to the Person-in-Charge (PIC) when necessary.

2. Product Knowledge & Presentation

Maintain up-to-date knowledge of eyewear products, contact lenses, and promotions.
Explain features, benefits, and usage of optical products confidently.

3. Store Operations & Compliance

Perform cashiering duties, including handling payments accurately and issuing receipts.
Support daily stock checks, replenishment, and reporting of discrepancies.
Follow SOPs on store opening/closing, hygiene, safety, and cash handling.

4. Teamwork & Communication

Participate in daily briefings and align with the store team on sales targets and promotions.
Work collaboratively with colleagues to ensure smooth daily operations.
Communicate effectively with the PIC regarding issues, customer feedback, or operational challenges.
Uphold a positive and respectful team culture.

La Calisto Sdn Bhd

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