To ensure customer & consumer expectations are, and will be, properly fulfilled in quantity, quality, and time incompliance with defined Service Level Agreement.
Fosters a demand driven supply chain with Service level, On-Shelf-Availability & Availability-to-Purchase as a priority
Collaborate with cross-functional teams to enhance coordination within Operations and business teams
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Provide regular on-the-job coaching and training to Beauty Advisors on product knowledge, selling techniques, customer service, beauty techs consultation skills and service and make up skills.
Conduct regular store visits to observe, evaluate, and provide feedback on performance.
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Fulfil all applicable statutory DPO obligations for the Entity
Ensure that applicable legal obligations regardless of market are identified and operationalized within the services provided, recognizing that each market’s laws may impose obligations on centrally processed data regardless of where processing physically occurs
Provide expert guidance on data privacy obligations, advising on data compliance, and embedding privacy-by-design principles in processes from the outset
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SLA & KPI Tracking: Monitor and evaluate the day-to-day performance of our key service provider managing the learning administration, ensuring strict adherence to agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
Performance Reviews: Conduct regular operational reviews with the vendor to identify bottlenecks, optimize workflows, and drive continuous service improvement.
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Zone Real Estate Strategy & Alignment: Adapt and deploy the global retail real estate strategy across the SAPMENA zone, ensuring local country expansion plans align with global brand guidelines, DMI objectives, and regional market specificities.
Portfolio & Lifecycle Management: Oversee the end-to-end retail real estate lifecycle across key SAPMENA markets—ranging from site selection and lease negotiations to store design, construction, renovation, and ongoing regional portfolio optimization.
Regional Stakeholder & Partner Management: Build and manage relationships with key regional institutional landlords, developers, and international or regional brokerage networks across the diverse SAPMENA footprint.
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