Lead and perform independent Quality Assurance reviews to assess adherence to regulatory requirements, internal policies, and Group standards.
Conduct QA reviews across both Regulatory Compliance and Financial Crime Compliance (FCC) areas to ensure the quality and consistency of monitoring outputs....
Identify the key causes and early warning signals of customer inactivity, dormancy and attrition, and develop targeted interventions to retain customers and reactivate relationships at risk.
Design data-driven activation, engagement, cross-sell, deepening and retention initiatives.
Develop propositions across businesses and entities for different customer life stages, needs and behaviours....
Set and execute the DGCB retention, customer engagement and relationship-growth strategy, translating priorities into a clear roadmap, backlog and measurable outcomes.
Identify the root causes and early warning signals of inactivity, dormancy and attrition, and lead targeted retention, reactivation and win-back interventions.
Build propositions and lifecycle journeys across onboarding activation, early-life engagement, usage, cross-sell, deepening, service recovery and retention....
Build, deploy and support approved AI use cases, agents and reusable assets for internal audit.
Develop tools, applications and extensions for audit use cases where custom (pro-code) development is required, balancing these with low-code and configurable solutions to keep tools maintainable and supportable.
Operate and maintain the audit AI lab, prompt library and use-case catalogue....
Assess and qualify AI opportunities, validating business needs, technical feasibility, solution design, data sources, integrations, and delivery approach before development investment is committed.
Lead the design, development, and iteration of AI solutions and proofs of concept, ensuring the simplest viable approach is adopted and supporting transition to production.
Provide technical advisory and governance for AI initiatives across business units, reviewing solution designs, model selection, architectures, and adherence to enterprise standards and guardrails....
