To arrange with Machinery Department for mobilise or service and repair of machinery, equipment or plants at job site and other facilities and utilities.
To liaise with Safety Department for implementation and maintain safety requirement at site.
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Attend to customer enquiries and complaints via phone calls, emails, and walk-ins, ensuring timely and effective resolution within stipulated timelines.
Investigate and resolve service issues by identifying root causes, proposing appropriate solutions, coordinating corrective actions, and following up to ensure closure.
Prepare, compile, and provide regular reports and updates on customer feedback, complaints, and rectification status.
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