Premium Escalation Management:Oversee and manage high-value customer communications, resolving complex escalated issues, transactions, and disputes with professionalism and urgency.
Reconciliation & Discrepancy Resolution:Perform rigorous statement verification and reconciliation to ensure 100% accuracy between client statements and internal records, investigating and resolving discrepancies within required timeframes.
Rate Approval & Compliance:Review and approve foreign exchange (FX) rates negotiated by junior team members, ensuring both profitability and compliance prior to transaction processing.
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