Lead the technical design and implementation of ServiceNow CSM solutions and Public Sector Digital Services initiatives, ensuring they align with enterprise architecture standards and citizen service best practices. Develop and maintain custom applications using App Engine that enhance CSM functionality and support digital government service delivery capabilities.
Perform red teaming exercises to simulate real-world adversarial attacks, testing organisational defences, incident response capabilities, and security awareness across people, process, and technology.
Troubleshooting: Provide support for security solutions, including troubleshooting product-specific technical issues within SLA and work with internal teams/external vendors to resolve technical issues.