Helpdesk & Incident Response: Serve as the primary responder for inbound technical tickets via Zoho Desk, phone, and chat; triage, categorize, and document issues accurately.
Basic System & Endpoint Management: Perform routine endpoint monitoring, patch management, software installations, and device onboardings/offboardings using NinjaOne RMM.
Troubleshooting: Diagnose and resolve common Level 1 IT issues, including Windows/macOS OS glitches, password resets, Microsoft 365/Google Workspace account issues, network connectivity, and basic printer/peripheral setups.
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