Plan, coordinate, and execute cross-functional Operations Command Centers across APAC, EMEA, and AMER regions to support high-profile testing programs.
Monitor operational and technical escalations impacting exam delivery and candidate experience, driving timely resolution and risk mitigation.
Partner with internal stakeholders—including Operations, Technology, Client Advocacy, and Leadership—to identify root causes, trends, and improvement opportunities....
Serve as the primary day‑to‑day client contact for assigned accounts, building trusted relationships through proactive communication and follow‑through
Understand client priorities, risks, and success criteria, and advocate internally to ensure alignment and timely action
Lead regular client touchpoints (operational calls, monthly/quarterly reviews) and ensure clear documentation and follow‑up...
Plan, coordinate, and manage cybersecurity, risk, compliance, and governance projects from initiation through closure.
Develop and maintain project plans, schedules, milestones, dependencies, RAID logs, status reports, and executive-ready updates.
Coordinate work across Information Security, IT, infrastructure, application development, operations, audit, legal, privacy, vendors, and business teams....