Vacancy: Tele Customer Service cum Car Park Traffic Officer

Company Overview

We are a leading car park operator with multiple sites across the Klang Valley. We are looking for a candidate with call center experience to join our team. Training on other parking-related operations will be provided.

Job Description

-Tele Customer Service

- Serve as the primary contact for customers, providing assistance over the phone for issues related to car park entry/exit and other parking-related concerns.

- Prepare reports on calls made and received.

- Car Park Traffic Officer

- Handle manual collections for customers unable to make payments through the cashless terminal.

- Enforce SOP, rules, and regulations of the car park.

- Carry out clamping duties (if necessary).

- Ensure the car park system is functioning properly and assist with troubleshooting in the event of a breakdown (Level 1 breakdown training will be provided).

- Other Matters

- Assist with data collection and report generation.

Job Requirements

- Malaysian citizen, aged 18 and above.

- Fluent in Bahasa Malaysia (both spoken and written). Candidates with proficiency in English are encouraged to apply.

- Willingness to work on weekends and public holidays.

- Willingness to work overtime if required.

- Night Shift Role (Eg: 10pm - 10am) - Initial Training will be done on Day Shift.

Salary and Benefits

- Salary: RM1,700.00 (no experience required)

- For candidates with telemarketing experience, salary will be discussed further.

- Relevant allowances provided.

- Insurance coverage (for confirmed staff).

- Uniform provided.

- KWSP/SOCSO contributions provided.

Interested candidates please call for an interview at: HQ Office: 03-78043522 (HR Department)

Job Type: Full-time

Pay: RM1,700.00 - RM2,000.00 per month

Benefits:

Free parking
Health insurance
Maternity leave
Opportunities for promotion

Schedule:

Afternoon shift
Day shift
Early shift
Evening shift
Holidays
Night shift
Rotational shift
Weekend jobs

Supplemental Pay:

Overtime pay
Performance bonus

Work Location: In person

Prominent Excel Sdn Bhd