Write and modify complex and efficient MS SQL Server Stored Procedures and queries.
Design and develop backend systems that integrate to external systems and support existing processes as well as develop and maintain web/windows applications.
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Write and modify complex and efficient MS SQL Server Stored Procedures and queries.
Design and develop backend systems that integrate to external systems and support existing processes as well as develop and maintain web/windows applications.
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Interact with customers face to face to receive and process all of Ria’s products such as money transfers, money orders, selling and buying foreign currency.
Accurately verify or enter the customer’s information on our systems.
Courteously assist customers with various inquiries such as questions about our services, service cancellations or other Ria locations.
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Develop accurate store sales forecasts for each calendar month and year, aligning closely with the projections set by the Head Office Sales and Marketing team.
Track daily sales performance and actively engage the store team to meet or exceed forecasted targets.
Conduct ongoing, detailed analysis of key competitors within the area. Provide the Head Office with accurate and timely updates on exchange rates, service charges, promotions, product offerings, and other relevant market intelligence.
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Executing the daily operation of Financial intelligence Unit (FIU), Compliance Department. FIUs receive reports of suspicious transactions from Stores, Agents, related RIA Compliance Unit and entities, analyze them, and disseminate the result / intelligence to Compliance Officer to facilitate the reporting of suspicious activities report to Regulator and local law-enforcement agencies to combat AML/CFT.
Conduct comprehensive Consumer, Agent and Corridor trend / pattern analysis to detect suspicious activities and Modus Operandi. The result of analysis conducted (pattern / modus operandi) are disseminate to relevant compliance unit to facilitate the risk assessment and investigation.
Review and conduct investigation to determine any point of for suspicious (AML / CFT & Fraud) and ensure the suspicious activities / transaction detected are escalated for further investigation within the standard turn - around time stipulated.
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Conducting relevant due diligence process which includes of reviewing, analyzing, screening of customer transactions in detecting and preventing of AML/CFT and fraudulent transaction prior to releasing the remittance orders.
To ensure the transaction orders are reviewed and processed within the turnaround time and are adhering to the Ria Compliance SOP, rules and regulation.
Review customer transactions to assess for suspicious transactional activities and ensure the suspicious activities / transaction are escalated for further investigation within the turn - around time stipulated.
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Campaign Development: Build, test, and deploy CRM campaigns across multiple countries, considering language preferences, and encompassing digital, retail, and omnichannel executions.
Multichannel Execution: Implement CRM campaigns with personalization and dynamic content across email, push notifications, in-app messages, SMS, and web push channels.
Customer Engagement Strategies: Contribute to strategic discussions on engaging customers throughout their lifecycle stages, developing and building nurture workflows for users in your region.
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