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jobs in ServiceOne Solutions Malaysia Sdn Bhd

ServiceOne Solutions Malaysia Sdn Bhd

2001-5000 Employees · IT / Hardware

2 Job Vacancies

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IT Service Desk Lead (Japanese Speaker) IT Service Desk Lead (Japanese Speaker)

ServiceOne Solutions Malaysia Sdn Bhd

Full Time

KL City

  • Lead, coach, and mentor a remote team of IT Service Desk Analysts providing technical support in both Japanese and English.
  • Monitor service desk ticket queues to ensure timely response, resolution, and closure of incidents and requests according to SLAs.
  • Act as the primary escalation point for complex or high-priority technical issues, collaborating with IT teams and stakeholders as needed. ...
Posted
5 days ago
IT Service Desk Lead IT Service Desk Lead

ServiceOne Solutions Malaysia Sdn Bhd

Full Time

KL City

  • Effectively resolve Level 1.5 Service Desk technical queries as per the deliverables outlined
  • Lead, coach, and mentor a remote team of IT Service Desk Analysts providing technical support in both Japanese and English.
  • Provide remote support to Japanese and English user when connected by calls, email or chat when users are facing issue with their computer system. ...
Posted
6 days ago