Shenzhen Skyworth Photovoltaic Technology Co., Ltd.

Bandar Kuala Lumpur, WP Kuala Lumpur

Near Train Station

Technical Service & Support• Perform on-site installation, commissioning, troubleshooting, and repair for solar PV systems and energy storage solutions• Conduct preventive, corrective, and emergency maintenance to ensure optimal system performance• Provide remote technical support to customers and partners via phone, email, and online platforms• Diagnose and resolve technical issues related to PV inverters, hybrid inverters, ESS, and balance-of-system componentsCustomer Training & Technical Empowerment• Design and deliver technical training on inverter installation, operation, and maintenance for distributors, installers, and end-users• Develop and maintain training materials, including manuals, presentations, video guides, and FAQs• Continuously update training content to reflect new product enhancements and industry best practicesQuality & Process Improvement• Investigate technical failures and recurring faults; conduct root cause analysis (RCA) and prepare detailed technical reports for internal management and customers• Collect, analyze, and provide structured feedback on customer issues and product performance to R&D and product teams for continuous improvement• Manage service case records and spare parts inventory, ensuring proper documentation and traceability

Posted

2 months ago

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