Leading field service operations across Malaysia by managing day-to-day service delivery, including preventive and corrective maintenance, emergency response, modernization support, and technical services while ensuring safety, quality, efficiency, and customer responsiveness.
Delivering on customer commitments by ensuring services are completed in line with contracts, agreed service levels, quality standards, safety requirements, response times, and operational performance targets.
Building strong customer relationships by acting as the senior operational contact, conducting service reviews, resolving escalations, and driving customer satisfaction, retention, and long-term loyalty....
Leading the Malaysia Data Centre Service Hub by overseeing nationwide service operations for mission-critical customers, ensuring high standards of safety, quality, responsiveness, and customer satisfaction.
Delivering reliable 24/7 service performance by managing service level commitments, emergency response, escalation processes, business continuity plans, and key service performance measures.
Driving technical excellence across electrical service portfolios by guiding teams on medium voltage, low voltage, protection and automation, power monitoring, digitalization, lifecycle, and modernization solutions...
Developing and executing local marketing strategies that align with business objectives, strengthen customer engagement, generate demand, and maximize return on marketing investment through effective budget and roadmap management.
Localizing global campaigns and content by adapting messaging, assets, and communications to address local market needs, customer challenges, and language preferences while maintaining alignment with global marketing strategies.
Leading customer-focused marketing events including seminars, roadshows, webinars, technical workshops, and industry engagements that showcase Siemens Automation solutions and create meaningful customer interactions....
Execute full-funnel digital campaigns across email, LinkedIn, paid search, and Google Ads, translating campaign briefs into launch-ready deliverables aligned with business objectives and timelines.
Coordinate seasonal and promotional campaigns, including landing pages, email sequences, ad creative, partner enablement kits, and readiness checklists to support on-time, on-message campaign delivery.
Manage campaign tracking discipline with UTM tagging, pixel coordination, and performance monitoring to enable reliable attribution and reporting across global markets....
