Technical Skills

Microsoft Office:

Proficiency in the Microsoft Office Suite, particularly Excel for data analysis and spreadsheets, is essential.

CRM Software:

Knowledge of Customer Relationship Management (CRM) systems, such as HubSpot or Salesforce, is crucial for managing leads, contacts, and customer data.

Order Processing Systems:

Familiarity with systems for accurately entering and tracking customer orders, invoices, and shipping details is often required.

Soft Skills

Communication:

Excellent verbal and written communication skills are vital for interacting with customers and sales teams.

Organization & Time Management:

The ability to manage multiple tasks, prioritize workload, and meet deadlines is fundamental.

Attention to Detail:

Crucial for accurate data entry, report preparation, and preventing errors in sales-related activities.

Customer Service:

Strong interpersonal and customer service skills are needed to handle inquiries, complaints, and build positive customer relationships.

Problem-Solving:

The ability to identify issues and find effective solutions is a valuable asset.

Teamwork:

A collaborative spirit is important, as the role involves supporting the sales team and working effectively with colleagues in other departments.

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