Be consistently familiar with every type of accommodation and services in the Hotel. Enhancement programmed on rooms inspection through each of the various type of rooms to be coordinated objectively, to be able to fully describe any room to potential guest.
Maintain a high standard of customer relation/ customer service within Front Office.
Ensure all front liner team exercise a sales attitude and all members of front liner aware of sales opportunities within the hotel which will assist with the maximization of revenue.
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Reservation Management: Process individual, group, and corporate bookings, amendments, and cancellations accurately within the Property Management System (PMS).
Guest Relations: Handle inbound reservation inquiries via phone, email, and web channels professionally and promptly.
Inventory & Rate Control: Monitor room availability, apply daily rate codes, and support the implementation of promotions and packages.
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