Job Responsibilities

Able to handle customers through email and also live chat

Able to type and write in multi-language (Such as English and Mandarin preferred)

Good communication skills and a fast typing speed

Need to follow up with customers from time to time to achieve overall satisfactory

Respond to customer inquiries promptly

Solve problems encountered daily by communicating with customers

Strong communication and coordination skills, able to handle the urgent cases

Requirements

Able to commit to night shifts

Have experience in customer service

Proficient in management methods and techniques

Proficiency in Mandarin & English preferred as role requires candidate to deal with Mandarin-speaking clients

Looking for Mandarin-speaking candidates who will be serving Mandarin-speaking customers

Understand the latest technology trends and applications in the industry

Strategic thinking and leadership

Skills to solve difficult problems and handle multiple tasks at the same time

Have basic sense of customer service

Must have at least a bachelor's degree or above or equivalent

Proficiency in the use of office software Excel, Microsoft Office Suite and Google Docs

Benefits

Basic salary: RM3000 - RM3200

Monthly Attendance Award

Monthly team activities

Company annual travel

Annual company dinner

Annual bonus

Annual salary increase

Including EPF, SOCSO and EIS

Monthly team lunch

工作职责：

1. 只需要通过网络聊天工具与客户进行沟通

2.会中英文打字聊天沟通，打字速度快

3.负责客户的订单跟进和处理

4.及时对客户咨询的回复，处理好售后工作

5.整理与客户日常沟通遇到的问题进行分类统计

6.沟通表达协调能力强，能完成临时安排工作

能力要求

· 需要适应晚班

· 拥有客户服务的经验

· 精通管理方法和技术

· 优先能以中文沟通人选，需服务中文客户

· 客户服务软件，数据库和工具的工作知识

· 了解行业最新的技术趋势和应用

· 战略思考和领导能力

· 解决难题和同时处理多项任务的技能

· 有客户服务意识

· 有客户服务经验

· 必须至少拥有本科学士学位或以上学历或同等学历

· 工作细心认真

· 工作踏实稳重

· 熟练练运用办公软件Excel, Microsoft Office Suite和Google Docs

· 提供的薪酬基于多年的相关工作经验

工作福利

基本工资：RM3000 - RM3200
5天班
每月全勤奖
每月团队活动
公司年度旅行
年度公司晚宴
年度奖金
年薪增长
包括EPF，SOCSO 和 EIS
每月团队午餐

工作职责：

1.通过Internet聊天工具与客户进行沟通

2.会中英文打字聊天沟通，打字速度快

3.负责客户的订单跟进和处理

4.及时对客户咨询的回复，处理好售后工作

5.整理与客户日常沟通遇到的问题进行分类统计

6.沟通表达协调能力强，能完成临时安排工作

Job Types: Full-time, Permanent

Pay: RM3,000.00 - RM3,200.00 per month

Benefits:

Additional leave
Opportunities for promotion
Professional development

Schedule:

Afternoon shift
Day shift
Early shift
Evening shift
Holidays
Night shift
On call
Rotational shift
Weekend jobs

Supplemental Pay:

Attendance bonus
Yearly bonus

Education:

STM/STPM (Preferred)

Experience:

Customer service: 1 year (Preferred)

Language:

Mandarin (Preferred)
English (Preferred)

The People Sdn Bhd

The People Sdn Bhd Reviews