Support the review of aftersales processes, operating guidelines, and key service experience practices.
Improve service experience through strengthening buyer outreach materials, improving content quality, readability, and usefulness; including exploring more engaging content formats, including visual content or AI-generated videos.
Conduct basic research and benchmarking on support content best practices and user education approaches....
Collaborate with multiple cross-functional teams to continuously improve TikTok Wallet and payment system to create a stable, agile and robust in-app wallet system
Improve system design and architecture to ensure high stability, performance and reliability of the product.
Develop large-scale software systems that powers TikTok app....
Own the reliability of TikTok’s global advertising systems, participate in the design of reliability architecture, and ensure high availability of large-scale advertising systems.
Design, implement, validate, and continuously optimize global disaster recovery (DR) solutions for the advertising systems, and lead disaster recovery preparedness and incident response.
Manage and plan infrastructure capacity for the advertising systems, ensuring resources scale efficiently with business growth while continuously improving infrastructure utilization through performance optimization....
Tool and SOP Utilization: Learn and effectively use a variety of internal tools and platforms. Apply Standard Operating Procedures (SOPs) accurately to perform daily tasks and ensure operational consistency.
Policy & Process Updates: Stay informed on the latest policy and process changes. Proactively adapt to new requirements and integrate them into day-to-day workflows.
SOP Maintenance & Optimization: Support the upkeep, review, and enhancement of SOPs to improve efficiency and accuracy. Identify gaps or inefficiencies and propose practical improvements....
Support labeling projects and uphold efficiency and quality by preparing and monitoring key project metrics
Skillfully use business platforms and other tools to monitor and analyze the progress of the project in time to ensure the successful delivery of the project;
Provide regular project updates and improve the overall project experience in our business domain...
