Support daily monitoring and investigation of seller and product risk cases across Southeast Asia (SEA) markets, including escalations, case reviews, and identification of similar or high-risk sellers and listings, with AI tools used where helpful to improve efficiency.
Assist in handling urgent and high-visibility cases, such as government recalls, PR issues, and other high-risk situations, and help coordinate timely follow-up actions.
Support day-to-day operational work, including escalated case reviews, configuration updates, and process troubleshooting....
Regularly collect requirements from business units and effectively communicate them to the product development team.
Provide solutions and ensure execution for straightforward payment scenarios.
Coordinate internal product prioritization, ensuring efficient coordination and allocation of development resources to drive orderly progress of business requirements....
Data analysis and reporting support the setup and maintenance of daily operation dashboards and reports covering SLAs such as quality, efficiency, output and utilization. Analyze abnormal metrics (e.g. root causes of fluctuations, trend changes) and provide data insights to project leaders.
Process and tool optimization leverage internal tools including SQL and Feishu Base to streamline and automate repetitive manual workflows (e.g. automated data extraction, report refresh, alert notifications) based on real business scenarios. Help organize and optimize team documents, SOPs, templates and trackers to improve knowledge accumulation and reusability.
Supplier performance management and platform support assist in collecting and consolidating supplier performance data; participate in supplier evaluation, cost review and settlement data reconciliation. Support platform operation by managing permissions, accounts and basic configurations....
Support the review of aftersales processes, operating guidelines, and key service experience practices.
Improve service experience through strengthening buyer outreach materials, improving content quality, readability, and usefulness; including exploring more engaging content formats, including visual content or AI-generated videos.
Conduct basic research and benchmarking on support content best practices and user education approaches....
Product Development & Optimization: Assist in designing and improving LIVE ecosystem governance tools and strategies to enhance content quality and platform safety. Develop user education strategies to promote positive engagement and prevent violations in the livestreaming community.
Ecosystem Analysis & Insights: Analyze livestreaming trends, governance challenges, and user behavior to identify risks and improvement opportunities. Leverage data-driven insights to refine governance strategies and optimize moderation processes.
Cross-Team Collaboration: Work closely with R&D, operations, Algo, and Data teams to enhance governance efficiency and drive product iterations. Support internal prioritization and resource allocation to ensure smooth execution of governance initiatives....
