Enterprise Project Delivery: Lead end-to-end delivery of complex technical implementation and system integration projects, ensuring solutions are delivered on time, within budget and to agreed quality standards across multiple workstreams.
Project Planning & Governance: Own integrated project plans covering scope, schedules, budgets, dependencies, assumptions, resources, milestones and governance activities throughout the project lifecycle.
Technical Leadership: Work confidently with solution architects, consultants and engineering teams to understand technical designs, infrastructure, cloud environments and integration approaches, enabling informed delivery decisions and effective issue resolution.
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Toku Pte Ltd is seeking a Senior Backend Engineer to design, build and operate the distributed systems powering our cloud communications platform. You will work primarily in Go, implementing scalable services, backend integrations and cloud-native infrastructure across global teams.
Joining our backend squads, you will own production systems, drive reliability and architecture improvements while collaborating with cross‑functional teams to deliver robust, scalable and observable solutions.
Client and Contract Ownership: Act as the primary service delivery lead for assigned accounts (including a complex government account), owning SLA governance, contractual obligations, and overall service performance.
Ticket and Escalation Governance: Oversee incident, problem, change, and release management across infrastructure, network, database, security, engineering, QA, and services teams to ensure timely, coordinated resolution.
SLA Monitoring and Reporting: Track, analyse, and report service metrics; produce structured monthly and ad-hoc reports for client and internal stakeholders.
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Enterprise Project Delivery: Lead end-to-end delivery of complex technical implementation and system integration projects, ensuring solutions are delivered on time, within budget and to agreed quality standards across multiple workstreams.
Project Planning & Governance: Own integrated project plans covering scope, schedules, budgets, dependencies, assumptions, resources, milestones and governance activities throughout the project lifecycle.
Technical Leadership: Work confidently with solution architects, consultants and engineering teams to understand technical designs, infrastructure, cloud environments and integration approaches, enabling informed delivery decisions and effective issue resolution.
...
Client and Contract Ownership: Act as the primary service delivery lead for assigned accounts (including a complex government account), owning SLA governance, contractual obligations, and overall service performance.
Ticket and Escalation Governance: Oversee incident, problem, change, and release management across infrastructure, network, database, security, engineering, QA, and services teams to ensure timely, coordinated resolution.
SLA Monitoring and Reporting: Track, analyse, and report service metrics; produce structured monthly and ad-hoc reports for client and internal stakeholders.
...
