Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services and Retail/Gift Shop, as applicable.
As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures.
Strives to continually improve guest and associate satisfaction and maximize the financial performance of the department....
Front Office Supervisor responsible to ensure smooth and efficiency of front office operation. She/ He must assist Duty Manger/ AFOM/ FOM in the absence of them in any way on operation, assist GSA, concierge and bellman during required period.
Provides courteous and efficient and if possible, complies with each and every guest’s request
Supervises the receptionists and ensures the smooth operation of the registration, mail and key as well as the concierge counters....