Follow up with origins and update customers on shipment status at all stages until arrival.
Coordinate with carriers, forwarding agents, and shipping lines to track vessel arrivals, ensuring cargo is cleared and delivered on time; update system with POD.
Manage bookings and prepare Bills of Lading (BL) for ocean export shipments.
Liaise with customs brokers to resolve discrepancies or documentation issues.
Coordinate with local distributors and vendors to arrange trailers/trucks for smooth delivery of consignments by ocean and road (when required).
Maintain and update tracking sheets with shipment status.
Create job entries in the system for all ocean shipments.
Prepare costing and billing for import and export jobs.
Provide quotations to agents for ocean import and export inquiries.
Coordinate with agents and customers on documentation requirements.
Prepare billing and invoicing of service charges based on contracts and quotations.
Distribute invoices with supporting attachments to customers and relevant departments.
Follow up promptly on any discrepancies.
Collect and process supplier invoices, forwarding them to Finance for payment according to agreed terms.
Act as an interface between Finance and Customs Clearance Teams/Agents for smooth documentation and transaction flow.
Assist departmental staff with administrative tasks related to freight issues.
Ensure adherence to the company’s compliance, corporate policies, and procedures.
Carry out other related duties or projects assigned by the direct supervisor as needed.

Veloce Global Logistics Sdn Bhd