Welcome guests to Encore Melaka and assist with individual ticket sales transactions.
Open and close the box office counters according to trained SOP’s, Ensure timely set up and execution of theatre closure procedure & Operate POS equipment according to procedure.
Demonstrate product knowledge by recommending best seat package to the Guests. Follow the steps of service and participate in theatre operations familiarizations.
Set up and maintain ticket counter according to presentation standards.
Act with confidence in responding to Guest enquiries in a helpful manner. Take full ownership of the empowerment to resolve Guest challenges as soon as possible and deliver excellence in Guest service at all times.
Provide ticketing service to general public and tour groups.
Handle any related enquiries and assist Operations Team or any other duties as assigned by superiors.
Issue complimentary tickets for Management's approved ticket requisitions.
Cross training and deployment to other sections within the Operations Department.
Operate the admission and theatre ushering according to the trained Standard Operating Procedures (SOP’s).
Perform the role of loader, unloader, greeter, operator and scripted roles within the theatre environment.
Report any turnstile, admission system, machinery failure and maintenance required to the Supervisor.
Ensure personal, Guest and colleagues safety at all times.
Act with confidence in responding to Guest enquiries in a helpful manner.
Conduct a bag check before guest entering to the Theatre entrance.
Assist with queue management and crowd management in theatre, show or area within the vicinity.
Handling any last-minute requests.
Other duties as assigned.

YTB Project Management Services Sdn Bhd