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Full Time Guest Service Officer (Serviced Residences Cluster) - 2 Months Contract Jobs, in Far East Hospitality Management (S) Pte Ltd - Maukerja

Guest Service Officer (Serviced Residences Cluster) - 2 Months Contract

Far East Hospitality Management (S) Pte Ltd

Full Time

Singapore

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Working Location

  • Singapore

Job Description

Responsibilities

Custom Field 3: 17658

Guest Service Officer (Serviced Residences Cluster) - 2 Months Contract

Responsibilities

  • Work closely with the Residence Manager and provide courteous services to guests. Respond efficiently and tactfully to guests’ complaints, requests and inquiries.
  • Provide courteous and efficient service, striving to fulfill each guests’ request whenever possible. Ensure all telephone calls are promptly handled within three rings.
  • Handle cashiering functions and adhere to the residence’s Standard Policies & Procedures.
  • Maintain good guest relations with in-house guests at all times. Project a courteous and hospitable attitude.
  • Take ownership of problems and promptly handle guest complaints according to established procedures. Report to the supervisor for further follow-up when necessary. Write glitch reports when required.
  • Ensure guest room security, emergency, and fire procedures are followed. Encourage the use of Safe Deposit boxes (El-Safe) and adhere to policies & procedures for their use.
  • Be familiar with SR facilities, functions, major city attractions and events. Provide guests with accurate information as requested. Maintain a professional and courteous working relationship with all hotel personnel, ensuring effective communication.
  • Maintain a well-groomed appearance and a tidy work area. Keep personal grooming at the highest standard.
  • Perform any other duties assigned by supervisors, carrying them out diligently and professionally.

Available Locations

  • Adina Singapore Orchard
  • Orchard Parksuites

Requirements

  • O-Level or equivalent
  • Willing to work rotating shifts, weekends and Public Holidays
  • Positive attitude with outgoing personality and good communication skills
  • Experience in hospitality and knowledge of HMS will be advantageous

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