Full Time Operations Manager - Deal Ops (US Tech MNC- UP 9.6k) Jobs, in Adecco - Maukerja

Large US Tech MNC

Adecco is partnering with our client, a leading global technology organization, to hire an experienced Operations Manager (Deal Operations) to support commercial deal operations, contract management, stakeholder coordination, and process improvement initiatives within a fast-paced partnerships environment.

This is an exciting opportunity for an operations professional who enjoys solving complex business problems, managing operational processes, and driving efficiency across commercial and contracting workflows. You will play a key role in supporting sales teams, coordinating contract execution activities, managing operational escalations, and contributing to a large-scale recontracting programme.

The successful candidate will work closely with cross-functional stakeholders to ensure deal readiness, support contract governance processes, assess operational and billing impacts, and improve operational workflows through process standardization and continuous improvement.

The role is ideal for a highly analytical and detail-oriented operations professional who is comfortable working with commercial agreements, stakeholder engagement, operational project execution, and business process optimization.

Office Location: Mapletree Business City
Work Arrangement: Hybrid

The Talent

• Minimum 3-5 years of relevant professional experience in Deal Operations, Commercial Operations, Contract Operations, Sales Operations, Business Operations, Program Operations, Project Management, or related disciplines.
• Experience supporting commercial deals, contracts, sales operations, or operational support functions.
• Understanding of commercial agreements, contract processes, business terms, and billing impacts.
• Strong knowledge of process improvement, workflow optimization, and operational excellence initiatives.
• Experience creating or maintaining SOPs, operational documentation, process maps, workflow resources, or training materials.
• Strong analytical capabilities with experience interpreting operational data, performance metrics, business trends, and operational reporting.
• Experience identifying operational inefficiencies and implementing process improvements.
• Strong stakeholder management skills with the ability to collaborate across sales, operations, legal, finance, and business teams.
• Experience managing escalations, exceptions, operational requests, case queues, or SLA-driven processes.
• Strong project management and execution skills with the ability to manage multiple priorities concurrently.
• Ability to work effectively in ambiguous environments while driving outcomes and operational improvements.
• Experience working with vendors, outsourced partners, suppliers, or managed service providers will be advantageous.
• Exposure to contract lifecycle processes, deal support functions, or large-scale operational programmes is preferred.
• Excellent communication, problem-solving, and organizational skills.
• Prior experience within technology, consulting, operations, sales operations, commercial operations, or multinational environments will be highly preferred.
  
  

• Support sales teams on commercial deals, contracts, and operational queries.
• Assist with contract preparation, execution, approvals, and signature readiness processes.
• Assess commercial terms and identify potential operational or billing impacts.
• Manage operational queues, escalations, exceptions, and case management activities within established SLAs.
• Support the execution of a large-scale recontracting programme and associated operational initiatives.
• Identify and support initiatives that improve operational efficiency, service quality, productivity, and business outcomes.
• Contribute to process improvement programmes that drive scalability, quality, and operational excellence.
• Develop and maintain SOPs, process maps, workflow documentation, operational resources, and training materials.
• Support the execution of operational projects and initiatives that address business challenges and improve performance.
• Analyze operational trends, workflow performance, and service metrics to identify opportunities for improvement.
• Track, maintain, and communicate operational KPIs, dashboards, and performance reporting.
• Partner with internal stakeholders to provide guidance on operational processes, procedures, exception handling, and process compliance.
• Collaborate with cross-functional teams to implement process improvements and operational changes.
• Assist in developing workflow efficiency frameworks and performance measurement methodologies.
• Participate in stakeholder discussions to gather business requirements and identify operational improvement opportunities.
• Provide recommendations to simplify workflows, reduce manual effort, and improve operational effectiveness.
• Support business planning activities and operational delivery models while ensuring operational consistency and quality.
• Participate in continuous improvement initiatives focused on automation, scalability, and operational excellence.
  

• Send your updated resume to *************
• Email Title: Apply Ops Manager (Deal Ops)
• All shortlisted candidates will be contacted.

Jason Lew Hong Kang
EA Licence Number: 91C2918
Personnel Registration Number: R1876435