Store Manager (Specialty Matcha Café)

About Moss Matcha

Moss Matcha is a premium specialty matcha café in Singapore, dedicated to bringing high-quality matcha and authentic tea experiences to our customers. We source carefully selected matcha from Japan and China, combining traditional tea craftsmanship with contemporary café experiences.

As our business continues to grow, we are looking for a responsible, passionate, and experienced Store Manager to lead our café operations and contribute to our continued development.

Job Overview

The Store Manager is responsible for the overall management and performance of the café, ensuring smooth daily operations, consistent product quality, excellent customer service, and effective team leadership.

This is a hands-on management role requiring strong ownership, operational discipline, and the ability to independently manage store activities while working closely with the company's management team.

Key Responsibilities

1. Store Operations & Quality Management

• Take full responsibility for daily store operations, ensuring efficiency, consistency, and compliance with company standards.

• Oversee opening and closing procedures, beverage preparation, cashiering, and customer service.

• Maintain high standards of product quality, presentation, store cleanliness, and food safety.

• Ensure effective implementation of standard operating procedures (SOPs).

• Manage equipment maintenance and resolve daily operational issues promptly.

• Support frontline operations during peak periods when required.

2. Team Leadership & Staff Management

• Lead, supervise, and motivate store employees to maintain high performance and service standards.

• Plan staff schedules, manage manpower deployment, and optimise labour efficiency.

• Conduct staff training, performance evaluations, and ongoing coaching.

• Support recruitment, onboarding, and development of new team members.

• Foster a positive, collaborative, and accountable working environment.

• Ensure proper staff conduct, attendance, and adherence to company policies.

3. Inventory & Cost Control

• Oversee inventory management, stock counting, ordering, and replenishment.

• Maintain accurate inventory records and ensure effective stock rotation.

• Monitor ingredient consumption, minimise wastage, and control operational costs.

• Coordinate with suppliers and internal teams to ensure timely stock availability.

• Manage daily cash handling, sales reconciliation, and operational reporting.

4. Sales & Business Performance

• Take ownership of store sales performance and operational KPIs.

• Monitor sales trends, labour productivity, and cost efficiency.

• Identify opportunities to improve revenue, customer satisfaction, and operational profitability.

• Implement promotional campaigns, new product launches, and sales initiatives.

• Prepare regular operational and performance reports for management.

5. Customer Experience & Brand Standards

• Deliver excellent customer service and resolve customer feedback or complaints professionally.

• Maintain strong product knowledge, including matcha origins, flavour profiles, and preparation techniques.

• Ensure that store operations consistently reflect Moss Matcha's premium positioning and brand values.

• Build positive relationships with customers and encourage repeat visits.

6. Business Improvement & Development

• Identify and implement improvements to store workflows, service efficiency, and operating procedures.

• Collaborate with management on operational planning and business initiatives.

• Provide feedback on customer preferences, product performance, and market trends.

• Support business expansion, staff development, and the implementation of operational standards across new outlets when required.

Job Requirements

• Minimum 3 years of relevant experience in F&B, café, hospitality, or retail operations, including supervisory or management experience.

• Proven ability to independently manage daily store operations and lead a team.

• Strong leadership, communication, and problem-solving skills.

• Good understanding of inventory management, staff scheduling, cost control, and sales performance.

• Customer-focused, responsible, and detail-oriented, with a strong sense of ownership.

• Proficient in POS systems, Microsoft Excel, or Google Sheets.

• Comfortable working in a fast-paced, hands-on environment.

• Willing to work rotational shifts, including weekends and public holidays when scheduled.

• Experience in specialty coffee, tea, or premium beverage operations is an advantage.

• Interest in matcha and Japanese tea culture is welcome; product-specific training will be provided.

What We Offer

• The opportunity to take ownership of store operations within a growing specialty matcha brand.

• Professional development and opportunities for career progression as the business expands.

• Training and exposure to premium matcha products and traditional preparation techniques.

• Opportunities to participate in operational improvements, product launches, and new business initiatives.

• A collaborative and supportive working environment that values initiative and continuous improvement.

Work Location: Moss Matcha, Marina Bay Link Mall, Singapore

Employment Type: Full-Time, Permanent

Salary: S$3,000–S$3,300 per month, depending on experience and qualifications.