Customer Service Consultant (Johor)
Hope Network Technology Services Sdn Bhd
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SSM No : 1538547-H
MYR2,500 - MYR5,000 Per Month
Johor Bahru, Johor
Fewer than 60 applicants. You still have a chance!
Posted a day ago • Closing 3 Dec 2024
Fewer than 60 applicants. You still have a chance!
Requirements
- Education: Bachelor's degree or higher, preferably in computer science, finance, business management, or related fields.
- Feild : Engineering - Software (Information & Communication Technology)
- Experience: No experience required (but with experience preferred in cryptocurrency, blockchain, or related fields is preferred)
- Skills: Familiarity with the basic principles and operating mechanisms of cryptocurrency and blockchain technology. Strong communication and problem-solving skills. Proficient in various office software and customer service tools. Good teamwork spirit.
- Language: Good proficiency in English. Strong learning and communication abilities.
- Attitude: Proactive, adaptable to a fast-changing environment. Team player with attention to detail and a focus on customer satisfaction, providing high-quality professional support. Able to identify and summarize problems effectively.
- Mandarin added advantage
- Internship students welcome to apply as well
Responsibilities
- Customer Support: Provide consultation and support for clients regarding cryptocurrency and blockchain projects through various channels such as phone, email, and online chat. Resolve customer issues, enhance customer satisfaction, and handle complaints with appropriate documentation.
- Customer Relationship Maintenance: Establish and maintain customer relationships, understand their needs, collect feedback, and promptly communicate customer requirements and suggestions to relevant departments. Basic community building work. Conduct periodic user follow-ups and handle user operation audits.
- Knowledge Base Maintenance and Learning: Maintain and update the customer service knowledge base to ensure team members can access the latest information and support. Actively learn about the knowledge and trends in the cryptocurrency and blockchain industry to enhance professional expertise.
- Service Process Optimization: Actively participate in optimizing customer service processes to improve the quality and efficiency of customer service.
- Team Collaboration: Collaborate closely with team members to collectively address customer problems and needs, enhancing overall team performance.
- Data Analysis and Improvement: Collect and analyze customer feedback data, identify customer needs and issues, provide improvement suggestions to relevant departments, and enhance customer satisfaction and loyalty.
- Cross-Department Collaboration: Collaborate closely with other departments and teams within and outside the company to jointly address customer problems and needs. Coordinate with operations for promotional activities.
- Other Tasks: Execute other temporary tasks assigned by superiors.
Benefits
- Competitive salary and performance-based incentives
- Opportunity for career growth and development
- Fun and inclusive work environment
- Salary range: RM2,500 - RM5,000
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