- Singapore
Full Time L2 Production Support (CCTR Voice, STT, and Voice Back Office platforms) Jobs, Salary up to SGD 5,500 in TRINITY CONSULTING SERVICES PTE. LTD. - Maukerja
L2 Production Support (CCTR Voice, STT, and Voice Back Office platforms)
TRINITY CONSULTING SERVICES PTE. LTD.
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Job Description
Responsibilities
Requirements
3 to 5 yrs of experience
Degree/Diploma in IT, Computer Science, Engineering, or related field.
Experience in
production support, IT operations, or site reliability.
Experience supporting enterprise
Voice, Contact Center, Telephony, UC, or Collaboration platforms.
Strong understanding of Incident, Problem, and Change Management.
Experience in mission-critical,
24x7 production environments.
Willingness to work rotational shifts covering
24x7 operations.
Strong troubleshooting, analytical, documentation, and communication skills.
Technical Skills
Hands-on experience with
Cisco Voice/Contact Center, telephony, call recording, WFM, or related integrations.
Exposure to
Speech-to-Text, voice automation, monitoring, logs, and service health tools.
Knowledge of Microsoft 365, Exchange Online, Intune, Active Directory, or Entra ID is preferred.
PowerShell, automation, observability, or service management experience is an advantage.
ITIL Foundation certification is preferred.
TRINITY CONSULTING SERVICES is a Professional Consulting, IT Solutions and Services Company. We strive to make your business systems more efficient and more reliable by working with you to implement and support the best in class service and innovative solutions.
Our main focus is to create Client-Centric, Innovative IT Strategies and Comprehensive Solutions for the clients we support, and to implement that strategy in a timely and cost effective manner.
Our Team comprises of skilled and experienced professionals from consulting and business environment with a diverse culture which heps our clients achieve higher return of investments.
OUR SERVICES
Technology Consulting Services
Managed Application Services
Managed Infrastructure Services
3 to 5 yrs of experience
Degree/Diploma in IT, Computer Science, Engineering, or related field.
Experience in
production support, IT operations, or site reliability.
Experience supporting enterprise
Voice, Contact Center, Telephony, UC, or Collaboration platforms.
Strong understanding of Incident, Problem, and Change Management.
Experience in mission-critical,
24x7 production environments.
Willingness to work rotational shifts covering
24x7 operations.
Strong troubleshooting, analytical, documentation, and communication skills.
Technical Skills
Hands-on experience with
Cisco Voice/Contact Center, telephony, call recording, WFM, or related integrations.
Exposure to
Speech-to-Text, voice automation, monitoring, logs, and service health tools.
Knowledge of Microsoft 365, Exchange Online, Intune, Active Directory, or Entra ID is preferred.
PowerShell, automation, observability, or service management experience is an advantage.
ITIL Foundation certification is preferred.
TRINITY CONSULTING SERVICES is a Professional Consulting, IT Solutions and Services Company. We strive to make your business systems more efficient and more reliable by working with you to implement and support the best in class service and innovative solutions.
Our main focus is to create Client-Centric, Innovative IT Strategies and Comprehensive Solutions for the clients we support, and to implement that strategy in a timely and cost effective manner.
Our Team comprises of skilled and experienced professionals from consulting and business environment with a diverse culture which heps our clients achieve higher return of investments.
OUR SERVICES
Technology Consulting Services
Managed Application Services
Managed Infrastructure Services
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