Full Time Assistant Manager - Information Technology Jobs, in EDRA Power Holdings Federal Territory - Maukerja

JOB PURPOSE

To manage and oversee the Company's Information Technology (IT) operations, infrastructure, systems, services and cybersecurity requirements at the Corporate Head Office and across the Group's power plants. The role is responsible for ensuring the availability, reliability, security and effectiveness of IT services, implementing IT policies and standards, coordinating IT initiatives, managing service providers and supporting business continuity and digitalization initiatives in alignment with the Company's business objectives.

KEY RESPONSIBILITIES

Corporate IT Operations & Infrastructure

• Manage the day-to-day IT operations and services at the Corporate Head Office, including IT infrastructure, networks, servers, end-user computing, email, collaboration platforms and business applications.
• Ensure the availability, performance, reliability and security of IT systems and infrastructure.
• Oversee IT service delivery, technical support, incident resolution, problem management and service requests.
• Manage IT asset lifecycle, software licensing, hardware procurement, inventory and maintenance.
• Coordinate IT infrastructure upgrades, system implementations, migrations and technology refresh initiatives.
• Ensure appropriate backup, disaster recovery and IT business continuity arrangements are established, tested and maintained.

Power Plant IT Oversight

• Oversee IT infrastructure, systems, services and support arrangements across the Group's power plants to ensure alignment with corporate IT policies, standards and requirements.
• Coordinate with plant management and site IT personnel or appointed service providers to address IT operational issues, infrastructure requirements and system improvements.
• Monitor the performance, availability and reliability of plant IT services, including network connectivity, servers, end-user devices and relevant business systems.
• Conduct periodic reviews of plant IT infrastructure, systems, IT risks, support arrangements and compliance with corporate IT standards.
• Facilitate the sharing of IT best practices, technical solutions and lessons learned across the Corporate Head Office and power plants.
• Coordinate IT requirements for plant projects, system upgrades, vendor support and technology deployment, while minimizing disruption to plant operations.
• Establish appropriate escalation and coordination mechanisms for IT incidents affecting corporate and plant operations.

IT Governance, Cybersecurity & Risk Management

• Develop, implement and maintain IT policies, standards, procedures and governance frameworks in accordance with corporate requirements and applicable regulatory obligations.
• Oversee IT risk assessments, access controls, identity and access management, endpoint protection, patch management, vulnerability management and security monitoring.
• Coordinate cybersecurity awareness programmes, compliance reviews, IT audits and follow-up actions on identified findings.
• Monitor cybersecurity threats and coordinate incident response, investigation, remediation and reporting with relevant stakeholders.
• Ensure appropriate management of IT risks, third-party access, data protection, information security and technology-related compliance requirements.
• Coordinate with relevant stakeholders to establish and maintain appropriate IT disaster recovery and cybersecurity incident response plans.

Power Plant OT/ICS Cybersecurity Coordination

• Coordinate with plant Operations, Engineering, Maintenance and relevant control system specialists on IT-related interfaces with Operational Technology (OT) and Industrial Control Systems (ICS).
• Support the implementation of appropriate cybersecurity governance, risk assessment and security controls for plant OT/ICS environments in collaboration with designated plant technical owners and specialists.
• Facilitate coordination between corporate IT and plant OT teams on network connectivity, remote access, security monitoring and incident escalation.
• Ensure that proposed IT changes, integrations and cybersecurity measures involving OT/ICS are assessed and approved by the authorized plant personnel before implementation.
• Promote clear segregation between corporate IT and plant control environments, in accordance with approved plant cybersecurity requirements and applicable standards.

IT Projects, Digitalization & Business Applications

• Plan and coordinate IT projects, system implementations, upgrades and digitalization initiatives in support of the Company's business objectives.
• Engage business users and plant stakeholders to identify IT requirements, assess solutions and develop implementation plans.
• Oversee project timelines, budgets, deliverables, risks, vendor performance and post-implementation reviews.
• Coordinate the implementation, maintenance and enhancement of enterprise applications, including ERP, HR, Finance and other business systems, as applicable.
• Identify opportunities to improve business processes, productivity, data management and operational support through appropriate technology solutions.

IT Budget, Procurement & Vendor Management

• Prepare and monitor the annual IT operating and capital expenditure budgets for corporate IT and relevant plant IT requirements.
• Evaluate IT investment proposals, business cases and total cost of ownership to support cost-effective decision-making.
• Manage IT procurement activities, including technical specifications, vendor evaluation, contract administration and service level agreements, in accordance with company policies.
• Monitor the performance of IT service providers, consultants and technology vendors against agreed service levels, contractual obligations and deliverables.
• Review IT expenditure, identify cost optimization opportunities and ensure effective utilization of IT resources and assets.

Stakeholder Management & Team Leadership

• Provide technical guidance and direction to IT personnel, site IT representatives and appointed service providers, as applicable.
• Establish effective working relationships with Corporate Head Office departments, plant management and relevant technical teams.
• Coordinate IT service requirements, incident escalations, project updates and risk reporting with relevant stakeholders.
• Develop IT service performance indicators, monitor service delivery and report significant issues, risks and improvement initiatives to management.
• Promote IT awareness, user training, service excellence and continuous improvement across the organization.

QUALIFICATIONS & EXPERIENCE

• Bachelor's Degree in Information Technology, Computer Science, Information Systems, Computer Engineering or a related discipline.
• Professional certifications in relevant IT, cybersecurity, infrastructure or project management disciplines would be an advantage.
• For Manager: 7–10 years of relevant IT experience, including experience in managing IT operations, infrastructure, cybersecurity and/or multi-site IT environments, with the ability to coordinate projects and service providers & demonstrated leadership or supervisory responsibilities.
• Experience in the power generation, utilities, energy or other industrial sectors would be an advantage.
• Experience overseeing IT services across multiple sites or geographically dispersed operations would be an advantage.
• Familiarity with IT governance, cybersecurity frameworks, disaster recovery, IT service management and vendor management.
• Knowledge of OT/ICS cybersecurity principles and industrial network environments would be an advantage.

TECHNICAL & CORE COMPETENCIES

• IT infrastructure and network management.
• IT operations and service management.
• Cybersecurity, IT risk management and governance.
• IT business continuity and disaster recovery.
• IT project management and digitalization.
• IT procurement, budgeting and vendor management.
• OT/ICS cybersecurity awareness and corporate IT–plant coordination.
• Analytical thinking, troubleshooting and problem-solving.
• Communication, stakeholder engagement and negotiation.
• Leadership, planning, prioritisation and decision-making.
• Integrity, accountability and commitment to continuous improvement.