Full Time General Manager Jobs, Salary up to MYR 12,000 in Capital Tower Federal Territory - Maukerja

1. Strategic Planning and Execution

• Develop and execute strategic plans to drive business growth, increase market share, and enhance brand visibility.
• Analyse market trends, consumer behaviour, and competitor activities to identify opportunities and threats.
• Set sales targets, KPIs, and budgets in alignment with company objectives and ensure their achievement.

2. Operations Management

• Oversee day-to-day operations of retail stores, including inventory management, product merchandising, and staff scheduling.
• Implement efficient operational processes to optimize productivity and minimize costs while maintaining high standards of quality.
• Ensure compliance with company policies, procedures, and regulatory requirements across all areas of operation.

3. Product Development and Assortment Planning (Merchandising)

• Collaborate with team(s) to develop a diverse and appealing product assortment that aligns with current trends and customer preferences.
• Monitor sales performance and customer feedback to identify successful products and areas for improvement.
• Manage the product lifecycle from concept to launch, including pricing strategies, packaging, and promotional activities.
• Implement efficient processes and best practices to optimize store productivity and profitability, including inventory turnover, reduction of shrinkage and enhanced operational efficiency.

4. Sales and Marketing Strategy

• Develop comprehensive sales and marketing strategies to drive traffic, revenue growth, increase conversion rates, and maximize sales revenue and profitability across all channels.
• Utilize digital marketing platforms, social media, and other promotional tools to enhance brand awareness and engagement.
• Analyse sales data and customer insights and market trend to identify target demographics and opportunities for product assortment enhancements, sales optimization, customer engagement and to tailor marketing campaigns accordingly.

5. Team Leadership and Development

• Recruit, train, and motivate high-performing managers, and support personnel.
• Provide ongoing coaching and performance feedback to foster professional growth and development. Ensure team members are constantly upskilled and equipped with up-to-date knowledge to perform their best.
• Foster a positive work environment characterized by teamwork, accountability, and a customer centric mindset.
• Develop a high performing, productive, and passionate team that align with company culture.

6. Financial Management

• Manage P&L statements, financial budgets, and cash flow to ensure profitability and fiscal responsibility.
• Implement cost-saving initiatives and revenue-enhancing strategies to improve overall financial performance.
• Monitor key financial metrics and performance indicators to track progress and make data-driven decisions.

7. Customer Experience and Satisfaction

• Champion a culture of exceptional customer service and satisfaction across all touchpoints, both online and offline, delivering exceptional service that builds brand loyalty and drives repeat business.
• Implement measures to gather and analyse customer feedback, address concerns, and continuously improve the overall shopping experience.
• Establish loyalty programs, promotions, and incentives to cultivate long-term customer relationships and drive repeat business.
• Implement initiatives to enhance personalisation, customer engagement, loyalty and satisfaction.

8. Vendor and Supplier Relationships

• Cultivate strong relationships with landlords, vendors, suppliers, and business partners to ensure reliable product supply and favourable terms.
• Negotiate contracts, pricing agreements, and terms of service in favourable terms to optimize procurement, maximise margins, profitability and maintain quality standards.
• Monitor supplier performance and quality standards to uphold brand integrity and customer satisfaction.

9. Market Research and Trends

• Stay abreast of industry trends by conducting regular market research and analysis to identify influences, consumer preferences and competitive threats to guide merchandise selections and promotional efforts.
• Translate market insights into actionable strategies, continuously innovating and evolving the retail offerings to align with changing trends.

Job Requirements

• Bachelor’s Degree in Business Administration, Marketing, Retail Management or related field
• A minimum of 8-10 years of relevant experience with at least 2 years in similar role
• Entrepreneurial mind-set who takes initiative to connect all resources
• Proven experience in consumer brand management, preferably in the beauty, personal care, or lifestyle brand industry,
• with a track record of achieving and exceeding sales targets and driving business growth

Pay: From RM12,000.00 per month

Work Location: In person