As a Technical Support Intern at Proofice Technology, you will assist our technical team in providing support for web-based systems, CCTV, and surveillance solutions. You will gain hands-on experience in troubleshooting, installation, testing, and maintenance of ICT and security systems, while learning from industry professionals in a real working environment.
Key Responsibilities:
- Assist in installing, configuring, and testing CCTV and surveillance systems.
- Provide technical support to clients and internal teams for ICT and security-related issues.
- Help in web system troubleshooting, updates, and minor front-end/back-end tasks (under supervision of developers).
- Participate in system setup, network configuration, and hardware maintenance.
- Support documentation of technical issues, maintenance logs, and service reports.
- Assist in product demonstrations, testing, and user training when required.
- Collaborate with the IT and project teams on ongoing improvement and development tasks.
- Maintain good communication and teamwork in all assigned technical operations.
Requirements
- Currently pursuing a Diploma or Bachelor’s Degree in Information Technology,Computer Science, or related field.
- Basic understanding of computer hardware, operating systems, and networking concepts.
- Willing to learn and gain hands-on experience in IT technical support.
- Good problem-solving and communication skills.
- Able to work independently and as part of a team.
Learning Opportunities
- Hands-on exposure to IT troubleshooting and system support.
- Experience in IT equipment setup and maintenance.
- Understanding of IT service management and user support processes.
- Opportunity to work closely with experienced IT professionals.
Job Type: Internship
Pay: RM600.00 - RM800.00 per month
Work Location: In person