Full Time Vice President, Shared Services Jobs, in Steward Leadership Institute - Maukerja

The Vice President of Shared Services leads the strategy, governance, and day-to-day oversight of the Institute’s shared services model, under which the Finance, Human Resources, and Information Technology functions are delivered primarily through outsourced service providers.

As the single point of accountability for these outsourcing relationships, the role ensures the three functions operate seamlessly and cost-effectively, in full compliance with Singapore regulatory requirements.

Key Responsibilities:

1.   Shared Services Strategy & Governance

• Establish the governance framework that connects the Institute to its outsourced service providers.
• Serve as the internal owner and trusted interface between the Institute leadership and all outsourced service providers, translating institutional needs into clear service requirements.
• Drive continuous improvement, automation and standardisation across the three functions to raise service quality while managing cost.

2.  Vendor & Outsourcing Management

• Hold end-to-end accountability for the performance of outsourced service providers, ensuring services are delivered to agreed scope, quality, timeliness and cost.
• Build strong, constructive working relationships with vendor account leads while maintaining the independence to challenge performance and hold partners to account.
• Manage transitions, onboarding and offboarding of service providers, including any future re-tendering, change of vendor or insourcing decisions, with minimal disruption to operations.

3.   Service Delivery & Performance Management

• Define, agree and monitor Service Level Agreements (SLA) and Key Performance Indicators (KPI)for each outsourced function.
• Act as the primary escalation point for service failures or disputes, resolving issues promptly and putting preventative measures in place.
• Champion the internal customer experience, gathering feedback from staff and stakeholders and ensuring the shared services model genuinely supports their needs.

4.   Contract, Procurement & Commercial Management

• Own the commercial lifecycle of shared services contracts from scoping, tendering, negotiation, award, renewal and exit.
• Ensure contracts contain robust service definitions, performance obligations, data protection provisions, business continuity terms and exit arrangements.

5.   Risk, Compliance & Controls

• Ensure outsourced arrangements comply with all applicable Singapore legislation and standards, including the Employment Act, the Personal Data Protection Act (PDPA), and Ministry of Manpower (MOM) requirements.
• Oversee data protection and cyber-security posture across outsourced providers, ensuring appropriate safeguards, access controls and incident-response protocols are in place.

6.   Functional & Vendor Oversight

• Oversee outsourced partners across Finance, HR, and IT, ensuring SLA compliance, quality delivery, and accountability.

Professional Qualifications & Skills:

• Bachelor’s degree in Business, Finance, Information Technology, Human Resources or a related discipline.
• Minimum 15+ years of experience in shared services, outsourcing management, corporate services or operations, with clear accountability for third-party service delivery.
• Demonstrated experience managing outsourced vendors across at least two of the functions, ideally in a multi-functional shared services or vendor-governance capacity.
• Strong track record in contract negotiation, SLA management and commercial oversight of service providers.