Contract Customer Service Associate Jobs, Salary up to MYR 3,200 in Welsend Malaysia WP Kuala Lumpur - Maukerja

Bachelor's degree in Business Administration, Communications, or a related field.

Entry-level position, ideal for recent graduates seeking a career in call centre management.

Proficient in Both Mandarin and English, both spoken and written.

Demonstrated positive attitude and a strong willingness to learn and adapt to new challenges in a fast-paced environment.

Strong teamwork capabilities, with a collaborative approach to achieving team goals.

Ability to work onsite Menara IMC, Kuala Lumpur.

Familiarity with basic call center operations or customer service principles is a plus.

Handle inbound and outbound customer calls professionally and efficiently, addressing inquiries, resolving issues, and providing information related to accounting and tax services.

Assist in managing call center operations, including monitoring agent performance, identifying areas for improvement, and contributing to training initiatives.

Learn and apply company policies and procedures to ensure compliance and deliver exceptional customer service.

Collaborate with team members and supervisors to achieve call center targets and enhance overall service quality.

Participate in ongoing training programs to develop a comprehensive understanding of accounting and tax services, customer relationship management, and operational best practices.

Document customer interactions accurately in the CRM system, maintaining detailed records of inquiries, resolutions, and follow-up actions.

Support the implementation of new processes and technologies within the call center environment, demonstrating adaptability and a willingness to learn.