Job Summary:
Provide engineering and technical support for custom engineered product lines from preliminary and design phases through completed contracts. Work along with the Application Engineering Supervisor to support a Global Xylem Sales Team as well as distributors and representatives to provide product support through specification review, cost estimates, proposal creation.
Essential Duties/Principal Responsibilities:
- Provide guidance to management to determine which product will best meet the customer’s needs.
- Review of technical specifications with management to determine product compliance/deviation form spec and position Xylem in its best interests.
- Support and communicate with management, Xylem sales organization, distributors, as well as external specifying engineers.
- Work with teammates to product costing and lead times to establish budgetary estimates.
- Creation of proposals/contracts for new units for the Electro chlorination projects and if required other product portfolio.
- Establish costs for all major buyout items for projects.
- Communicate all contract requirements to management, engineering, project management, and purchasing teams.
- Work with engineering/teammates and other departments for the successful completion of the job from Sales to the execution phase.
- Coordinate with management and purchasing teams on all major buyouts to ensure lead times and cost estimates are satisfied.
- Continually manage ETO product contracts and communicate through Xylem sales channels.
Additional Responsibilities:
- Participate in continuous improvement projects and proactively maintain collaborative relationships.
- Attending Business Clarifications Meetings with the customer locally and globally.
- Support a global network by effective communication skills across geographic, cultural, cross-functional, and organizational differences.
Minimum Qualifications:
- Bachelor of Science Degree in Mechanical/Industrial or Electrical/Chemical, Process Engineering.
- Minimum 3 years of experience within similar industry.
- 1 - 3 years within rotating mechanical equipment industry (custom pumps).
- Strong MS Office skills.
- Knowledge of AutoCAD.
- Ability to work within a diverse workforce and customer base with strong collaborative and respectful people skills.
- Work independently and capable of managing multiple projects and task simultaneously.
- Possess strong communication, presentation and interpersonal skills necessary to effectively service customer needs and support products.