- suite11-01 Kuala Lumpur WP Kuala Lumpur Malaysia 50000
Kerja Kerja Dari Rumah Customer Service Officer, Gaji tinggi MYR 4,000 di Elite Advance Service WP Kuala Lumpur - Maukerja
MYR2,800 - MYR4,000 Sebulan
KL City, WP Kuala Lumpur
Graduan Baru
Kerja Hangat
Lebih dari 60 telah memohon kerja ini
Posted
6 days ago • Closing
29 Jul 2026
Lebih dari 60 telah memohon kerja ini
Kongsi
Simpan
Lokasi Kerja
Penerangan Kerja
Kelayakan
- Diploma in any field; fresh graduates are encouraged to apply.
- Proficiency in both English and Mandarin languages, with excellent verbal and written communication skills.
- Demonstrated ability to articulate customer issues clearly and concisely.
- Possess a positive attitude and a strong commitment to providing exceptional customer service.
- Ability to work independently and remotely, managing time effectively to meet deadlines and service level agreements.
- Strong problem-solving skills and the ability to handle challenging customer interactions with empathy and professionalism.
- Willingness to learn and adapt to new technologies and customer service processes.
Tanggungjawab
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner, providing accurate information and resolving issues effectively.
- Document all customer interactions and resolutions in the company's CRM system, ensuring detailed and up-to-date records are maintained.
- Identify and escalate complex customer issues to senior team members or other departments as needed, ensuring timely resolution and customer satisfaction.
- Proactively follow up with customers to ensure their issues have been resolved and that they are satisfied with the service provided.
- Maintain a thorough understanding of the company's products and services, as well as customer service policies and procedures, to provide accurate and helpful information to customers.
- Assist in the development and maintenance of customer service knowledge base articles and FAQs to improve self-service options for customers.
- Participate in training and development programs to enhance customer service skills and knowledge, staying up-to-date on industry best practices.
Manfaat
- Annual Leave
- EPF
- Health Insurance
- Medical Leave
- SOCSO
Kemahiran
articulate issues
positive attitude
customer service
Bagaimana ke syarikat ini dengan pengangkutan awam?
Kuala Lumpur
Pengangkutan Awam Berdekatan
MRT - PASAR SENI
0.2 km
LRT - PASAR SENI
0.2 km
MRL - MAHARAJALELA
0.5 km
KTM - KUALA LUMPUR
0.5 km
MRT - MERDEKA
0.6 km
LRT - PLAZA RAKYAT
0.6 km
LRT - MASJID JAMEK
0.7 km
MRL - HANG TUAH
1.0 km
LRT - HANG TUAH
1.0 km
MRT - MUZIUM NEGARA
1.2 km
MRL - IMBI
1.4 km
KTM - BANK NEGARA
1.4 km
LRT - BANDARAYA
1.4 km
Peringatan Penting
Jangan pernah kongsikan maklumat bank atau kad kredit anda semasa memohon pekerjaan. Elakkan membuat sebarang pembayaran atau mengisi survey yang tidak berkaitan. Jika ada yang mencurigakan, sila laporkan iklan pekerjaan ini segera.
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