Full Time Associate, Agency Benefit (fresh graduates are encouraged to apply!) Jobs, in Great Eastern Federal Territory - Maukerja

About the Job

The purpose of this role is to serve as a key contact point for agents, addressing enquiries related to benefits, eligibility, and portfolio matters with professionalism, clarity, and service excellence. In addition, this position supports the accurate, timely, and compliant delivery of agency benefits to agents, in line with established policies and requirements. The role is also responsible for managing and administering agency benefits, validating agent eligibility, and coordinating with relevant stakeholders to ensure smooth and transparent benefit distribution.

• Serve as a primary contact point for agents regarding benefit‑related enquiries, clarifications, and support.
• Ensure accurate and timely processing of all agency benefits in accordance with established policies, eligibility criteria, and regulatory requirements such as deferred benefit, non-contributory group insurance etc.
• Validate agent qualification and entitlement for various benefit programs, including incentives, allowances, recognition, and development schemes.
• Manage a dedicated portfolio of agents, providing holistic support on benefit eligibility, payment status such as debit or credit balance.
• Ensure processes are carried out according to the Standard Operating Procedure.

We are looking for people with

• Minimum Degree qualification with relevant business fields.
• At least one year of working experience in administrative tasks. However, fresh graduates are also encouraged to apply.

How you succeed

• Champion and embody our Core Values in everyday tasks and interactions
• Demonstrate high level of integrity and accountability
• Take initiative to drive improvements and embrace change
• Take accountability of business and regulatory compliance risks, implementing measures to mitigate them effectively
• Keep abreast with industry trends, regulatory compliance, and emerging threats and technologies to understand and highlight potential concerns/ risks to safeguard our company proactively

Who we are

Founded in 1908, Great Eastern is a well-established market leader and trusted brand in Singapore and Malaysia. With over S$100 billion in assets and more than 16 million policyholders, including 12.5 million from government schemes, it provides insurance solutions to customers through three successful distribution channels – a tied agency force, bancassurance, and financial advisory firm Great Eastern Financial Advisers. The Group also operates in Indonesia and Brunei.

The Great Eastern Life Assurance Company Limited and Great Eastern General Insurance Limited have been assigned the financial strength and counterparty credit ratings of "AA-" by S&P Global Ratings since 2010, one of the highest among Asian life insurance companies. Great Eastern's asset management subsidiary, Lion Global Investors Limited, is one of the leading asset management companies in Southeast Asia.

Great Eastern is a subsidiary of OCBC, the longest established Singapore bank, formed in 1932. It is the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with an Aa1 rating from Moody’s and AA- by both Fitch and S&P. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.

To all recruitment agencies: Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.