IT Support Engineer (L1 / L1.5)

Singapore | Permanent | In-House

Join Our IT Team

Are you a hands-on IT professional who enjoys solving problems, supporting users and getting involved with infrastructure?

We’re looking for an IT Support Engineer (L1/L1.5) to join our team and provide IT support to approximately 100 users. This is more than just a helpdesk role — you’ll also get exposure to servers, networking and day-to-day IT infrastructure.

What You’ll Do

• Provide L1/L1.5 support for hardware, software, Microsoft 365, network and system issues.
• Set up and maintain laptops, desktops, printers and other IT equipment.
• Manage user accounts, access rights and onboarding/offboarding.
• Troubleshoot LAN, Wi-Fi, VPN and connectivity issues.
• Perform server monitoring, maintenance and troubleshooting.
• Support Windows Server and Active Directory administration.
• Work with external vendors to resolve technical issues.
• Maintain IT assets, documentation and support records.

What We’re Looking For

• Diploma in IT, Computer Science or a related field.
• 2–4 years of IT support / infrastructure experience.
• Experience supporting users in an in-house or corporate environment.
• Good knowledge of Windows, Microsoft 365, networking and hardware troubleshooting.
• Basic experience with Windows Server, Active Directory and server maintenance.
• Strong troubleshooting and problem-solving skills.
• A proactive, service-oriented attitude and willingness to learn.

Why Join Us?

If you’re looking to grow beyond traditional desktop support and gain broader exposure to IT infrastructure, servers and networking, this role offers an excellent opportunity to develop your technical skills in a hands-on environment.

Thank you for your interest in this position, and we wish you every success in your job search.

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