Luxury Client AdvisorPosition Overview
Sifr Aromatics is looking for a Luxury Client Advisor to support customers with a personalised retail experience in our boutique environment. This role focuses on understanding client preferences, providing knowledgeable product guidance, and maintaining a high standard of service throughout each customer interaction.
Key Responsibilities
- Welcome clients professionally and understand their individual preferences, needs, and purchasing interests.
- Introduce and recommend fragrances and related products based on customers’ preferences, occasions, and requirements.
- Provide clear and engaging product information, including fragrance characteristics, usage, and suitable recommendations.
- Conduct product demonstrations and fragrance consultations in a professional and attentive manner.
- Build positive relationships with new and returning clients through personalised service and follow-up.
- Handle customer enquiries, product selection, purchases, and general after-sales requests.
- Maintain a well-presented boutique, including product displays, shelves, counters, and client-facing areas.
- Assist with stock checking, product replenishment, and basic inventory coordination when required.
- Support daily retail operations, including opening and closing procedures, merchandising, and maintaining store standards.
- Process transactions accurately and follow company procedures for payments and sales records.
- Keep up to date with the products and fragrance offerings available in the boutique.
- Work closely with colleagues to ensure smooth day-to-day operations and a consistent customer experience.
What We Are Looking For
- Previous experience in luxury retail, fragrance, beauty, fashion, hospitality, or customer-facing sales is an advantage.
- Strong interest in fragrances, luxury products, or personalised retail service.
- Confident and courteous communication skills with a professional manner.
- Able to listen carefully and make thoughtful product recommendations based on customer needs.
- Comfortable speaking with both local and international customers.
- Good attention to detail and a well-groomed, customer-oriented approach.
- Able to work independently while contributing effectively to a small retail team.
- Willingness to work retail hours, including weekends and public holidays when required.
- Good spoken English is required; additional languages are an advantage for serving a diverse customer base.
Working Environment
This is a customer-facing boutique role suited to someone who enjoys personal interaction, product consultation, and delivering attentive service. The position involves regular engagement with customers as well as hands-on support for daily boutique operations.
Pay: $3,500.00 - $5,500.00 per month
Benefits:
- Additional leave
- Health insurance
- Professional development
Work Location: In person