Full Time IT Support Specialist Jobs, Salary up to MYR 4,000 in Netforge Solution Sdn. Bhd. WP Kuala Lumpur - Maukerja

Requirement

• Minimum Diploma/Degree in IT or a related field required.

• Fluent in Mandarin (both spoken and written).

• Proficient in Windows, with basic knowledge of Linux and databases.

• Familiar with server and storage products as well as network equipment installation.

• Understand the configuration and maintenance of network switches, routing devices and security products.

• Able to work in rotating shifts: morning, afternoon, and night shifts.

Working hours

Working hours are based on a rotational shift schedule:

• Morning Shift: 8:00 a.m. – 5:00 p.m.

• Afternoon Shift: 1:00 p.m. – 10:00 p.m.

• Night Shift: 10:00 p.m. – 8:00 a.m. (next day)

Shifts are scheduled on a rotational basis and will be arranged in advance.

Off days

• Morning & Afternoon Shifts: 6 off days per month

• Night Shift: 15 off days per month

Note: Off days are not fixed on weekends and may vary according to the duty ros

Job Summary

• Support Mandarin-speaking clients by managing server deliveries, resolving technical issues, and ensuring timely assistance across rotating shifts.

About the Role

• As a Mandarin-speaking IT Support at NETFORGE SOLUTION SDN. BHD., you will be responsible for managing server order deliveries and providing full-cycle technical support to clients in the Mandarin-speaking market. You will handle pre- and post-sales inquiries, diagnose and resolve hardware, software, and network issues, and ensure service excellence through a shift-based support schedule.

Job Responsibilities

• Manage the delivery of server orders and provide after-sales maintenance to customers.

• Diagnosing and resolving various hardware, software, server, and network issues.

• Collect, analyze, and resolve technical issues that customers encounter, both before and after the sale.

• Adhere to strict work handover protocols and provide consistent and accurate information.

• Follow the company's customer service standards and procedures and stay up-to-date with the latest products and technologies.

• Ensuring customer satisfaction and maintaining the company's reputation for excellent customer service.

• Providing training
• New Project Development Incentive
• EPF/SOCSO/EIS starting from the probation period
• Medical Leave
• Annual Leave
• Medical Claims
• Monthly Fixed Allowance
• Monthly Performance Bonus
• Annual Bonus even if you've worked for less than a year
• Company Trip
• Team Building Activity
• One and a half hours of lunchtime
• Near public transportation (LRT/MRT)
• Night-shift Benefits: Night-shift allowance and half month off days