Full Time Key Account Executive (Central - Clinics Channel) Jobs, in Xepa-Soul Pattinson (Malaysia) Selangor - Maukerja

Job Outline:

The role of a Key Account Executive is to manage and grow relationships with identified key clients in the clinic channel. The ideal candidate will be responsible for achieving sales targets, delivering excellent customer service, and identifying new opportunities to enhance client satisfaction and business growth.

Duties and Responsibilities:

1. Account Management:

• Develop and maintain strong relationships with key clients in the clinic channel.
• Serve as the primary point of contact for all client-related activities.
• Ensure client satisfaction by addressing inquiries, resolving issues, and providing timely support.
• Continuously identify and qualify new business opportunities.
• Be willing to travel overnight when covering outstation areas as and when needed.

2. Sales and Revenue Growth:

• Identify and capitalize on sales opportunities to achieve individual and team sales targets.
• Prepare and deliver customized sales presentations and proposals tailored to client needs.
• Negotiate contracts and agreements to maximize sales and profits while ensuring client satisfaction.

3. Market Analysis:

• Stay updated on industry trends, market dynamics, and competitor activities.
• Provide insights and recommendations to enhance product positioning and sales strategies.

4. Collaboration:

• Work closely with cross-functional teams, including marketing, brand development and operations team to deliver client-focused solutions.
• Coordinate with internal teams to ensure timely product delivery and service excellence.
• Conduct value added activities such as Round Table Discussion and other Continuous Medical Education activities as and when needed.

5. Reporting and Forecasting:

• Maintain accurate records of client interactions, sales activities, and revenue forecasts.
• Submit a travel itinerary at least one month in advance or upon request from the immediate supervisor.
• Provide regular updates to management on account performance and market opportunities.
• Ensure timely submission of all required reports and documentation related to work.
• Perform ad-hoc tasks as assigned by management.

6. Standards Participation and Compliance:

• Participate in the implementation, maintenance, and continual improvement of ISO standards applicable to the organization.
• Ensure work processes align with established ISO procedures and contribute to internal and external audit readiness.
• Actively support the organization’s occupational safety and health, quality, environmental, or information security objectives through compliance with ISO-related policies.
• Identify opportunities for improvement and assist in corrective/preventive action planning in line with ISO requirements.

Minimum Requirements:

1. A Bachelor's degree or Diploma in Science is an added advantage.

2. Prior sales experience in the pharmaceutical industry is highly desirable.

3. Possession of a valid Class D driving license is mandatory.

4. A pleasant demeanor, a positive attitude, and a strong willingness to learn and grow with the organization are essential.