Full Time Customer Service Jobs, Salary up to MYR 4,000 in IHEAL MEDICAL CENTRE - Maukerja

Responsibilities

Patient Experience & Communication

• Welcome patients at the front desk, confirm appointment details and guide them to the correct clinic or clinician.
• Answer phone and message enquiries, schedule and resend appointment reminders promptly.
• Triage routine questions and escalate clinical or billing concerns to the Front Office Manager or appropriate staff.
• Log patient feedback and follow up until issues are resolved.

Administration & Scheduling

• Maintain the appointment calendar and coordinate slot allocations to match clinician availability.
• Process payments, issue receipts and update billing records with accurate data entry.
• Keep patient registration and contact records current in our system.
• Prepare daily logs and assist the Front Office Manager with basic budgeting and KPI documentation.

Quality & Operations Support

• Monitor waiting times and suggest small workflow adjustments to improve patient flow.
• Manage movement of marketing materials and ensure the reception area is tidy and professional.
• Compile summaries of complaints and feedback for weekly service reviews.
• Work cross-functionally with clinical and support teams to ensure smooth daily operations.

Requirements

Qualifications & Experience

• Minimum SPM, Diploma or Degree in any relevant field.
• At least 1 year of experience in customer service, front desk, hospitality or healthcare-related roles is preferred.
• Fresh graduates are encouraged to apply and will be considered.
• Prior experience in a hospital, medical centre or clinic is an added advantage.

Hard Skills & Knowledge

• Proficient in English and Bahasa Malaysia, both spoken and written.
• Basic computer skills including Microsoft Office and accurate data entry.
• Comfortable using appointment booking systems; familiarity with electronic medical records (EMR) is a plus.
• Ability to handle enquiries, payments and routine administrative tasks efficiently.

Soft Skills & Qualities

• Pleasant, professional appearance with a customer-oriented mindset.
• Patient, empathetic and detail oriented when dealing with patients and records.
• Good organisational and multitasking abilities to work in a busy clinic environment.
• Able to work independently and as part of a team, including rotational shifts, weekends and public holidays when required.

Ready to join a friendly clinic where every patient interaction matters? Working with us at IHEAL MEDICAL CENTRE, you will be the front-line contact who shapes patient experience, keeps schedules running and helps our medical team deliver reliable care.

We are a patient-focused medical centre serving a diverse community, and we take pride in clear communication, accurate records and prompt follow-up. Our environment is practical and team-oriented, so you will work closely with clinical staff and the Front Office Manager to keep daily operations smooth.

The core purpose of this Customer Service role is to be the backbone of patient flow and admin support. You will manage appointment bookings and reminders, handle enquiries and payments, log feedback and escalate complaints so issues are resolved quickly. Your attention to detail and calm approach will keep our front desk efficient and welcoming for every patient.

Your Growth & Impact

• Develop practical communication skills by handling patient calls, appointment coordination and written correspondence with clear, professional tone.
• Strengthen administrative expertise by maintaining accurate records, monitoring marketing material movement and keeping the work area organised.
• Improve analytical ability by gathering, tabulating and summarising feedback and complaints for service improvements and reporting.
• Elevate operational ownership by assisting with budgeting, workflow planning and KPI preparation to support the Front Office Manager.