Full Time Mandarin CS (CANTONESE) Jobs, Salary up to MYR 5,200 in Agensi Pekerjaan JobScoper Pulau Pinang - Maukerja

Minimum SPM / Diploma / Degree in any field

Fluent in Cantonese (spoken and written); able to communicate in English & Mandarin

Prior experience in customer service, call center, or BPO industry is an advantage

Strong communication and interpersonal skills

Good problem-solving skills and ability to handle customer complaints

Comfortable working in a fast-paced and target-driven environment

Basic computer skills and familiarity with CRM systems

Willing to work shifts, weekends, and public holidays

Handle inbound and/or outbound calls, emails, or live chats in Cantonese & Mandarin & English.

Provide accurate information and support based on client guidelines and SOPs

Resolve customer inquiries, complaints, and issues in a timely and professional manner

Ensure high-quality customer experience while meeting service standards

Record and update customer interactions in the CRM or ticketing system

Escalate complex or unresolved cases to the appropriate departments

Achieve KPIs such as response time, resolution rate, and customer satisfaction (CSAT)