Full Time Support Specialist Jobs, in Bizlink Technology (S.E.A) Pulau Pinang - Maukerja

Excellent communication and interpersonal skills, with the ability to interact with customers in a friendly and helpful manner

Strong problem-solving and critical thinking skills to handle a variety of customer inquiries and issues

Proficient in Microsoft Office suite (Word, Excel, Outlook) and comfortable with using various customer relationship management (CRM) software

Experience in a customer service or client-facing role, preferably in the administration and office support industry

Ability to work in a fast-paced environment and multitask effectively

A collaborative mindset and a genuine passion for providing exceptional customer service

Respond to incoming customer inquiries via phone, email, and other communication channels in a timely and professional manner

Assist customers with product information, order processing, and problem resolution

Provide detailed and accurate information to customers, addressing their needs and concerns

Collaborate with cross-functional teams to ensure seamless customer experiences

Maintain detailed records of customer interactions and follow-up actions

Continuously seek opportunities to improve customer satisfaction and enhance operational efficiency