Full Time [immediate Hiring] Mandarin Customer Service Representative (中) Jobs, Salary up to MYR 5,200 in Agensi Pekerjaan TalentConsult Selangor - Maukerja

Job Description:

Looking for a Customer Service role where you can use your Mandarin? We’re hiring Mandarin-speaking Customer Service Representatives to join a leading multinational BPO.

In this role, you’ll mainly assist customers with their enquiries, handle day-to-day issues, and provide the right solutions to ensure a smooth customer experience. If you’re comfortable communicating in Mandarin and English, have good communication skills, and enjoy helping people, this could be a good fit for you!

Location: KL Sentral & Subang Jaya. Reachable by public transport ！

Working hours: 5 days/week, 9 hours ONLY/day

Job Requirements:

• Possess at least a high school certificate (SPM, Foundation, Diploma, Degree, etc)

• Exceptional written and verbal communication skills in both English & Maandarin to effectively communicate with Maandarin-speaking clients (Cantonse will be added value! )

• Preferably someone with at least1 yearof Customer Service experience in BPO/Call Center industry.

• Fresh graduates are welcome to apply !

• Able to work on rotational shifts, if needed.

Key Responsibilities:

• Handle inbound and outbound inquiries, feedback and provide resolutions to customers over the phone, email or via chat relating to renowned products.

• Listen attentively to customer needs and concerns, demonstrating empathy and patience.

• Provide accurate information and assistance regarding products, services, policies, and procedures.

• Resolve customer complaints and escalate issues as needed to ensure timely resolution.

• Maintain a high level of professionalism and customer satisfaction in every interaction.

• Annual Leave
• Medical and Hospitalisation Leave
• SOCSO
• EPF
• Medical Insurance
• Training Provided
• Allowance Provided
• Overtime Pay
• 5 Working Days